Patient billing that's clear and friendly
Patients pay faster when they understand the bill. Our patient billing team sends clear statements, answers billing questions, and sets up payment plans, so your front desk isn't fielding balance calls all day.
- Clear statements
- Patient phone support
- Payment plans
The problems we hear about most
Before practices come to us for patient billing, these are the issues that keep coming up.
Confusing bills
Statements full of codes and adjustments lead to calls, disputes, and slow payments.
Front desk overload
Every billing question lands on staff who are also checking in patients.
Growing patient balances
With higher deductibles, more of each visit is the patient's share, and it's harder to collect.
Everything included in our Patient Billing service
Certified billing and coding professionals handle every part of it, with HIPAA-compliant processes throughout.
Easy-to-read statements
Statements that show what was billed, what insurance paid, and what's owed.
Patient billing support
A friendly team to answer patient questions about their bills.
Payment plans
Structured plans for patients who need to pay over time.
Balance reminders
Timely, respectful reminders for outstanding balances.
Patient payment posting
Patient payments posted promptly so balances stay accurate.
Refunds and credits
Overpayments reviewed and refunded correctly.
How patient billing works with Optima
First, we set up a clear process from day one. That way, your claims keep moving while we get started.
Set your policies
We agree on statement timing, payment plan options, and follow-up rules.
Send statements
Clear statements go out after insurance processes each claim.
Support patients
Our team answers billing questions and sets up payment plans.
Follow up
Reminders go out on schedule, and you see patient A/R in your reports.
Is patient billing right for your practice?
Tap anything that sounds like your practice today.
Let's see if we're a fit
Select the statements that describe your practice to see whether Patient Billing would help.
What patient billing changes for your practice
Faster patient payments
Clear statements and reminders help patients pay sooner.
Fewer billing calls
Questions go to our team instead of your front desk.
A better patient experience
Patients get clear answers and respectful follow-up.
Patient billing for 30+ specialties
Our team works by specialty, so they know the codes, modifiers, and payer rules that apply to yours.
Services that work well together
Statements can list our billing support line, so patients reach a team that can answer billing questions directly. Clinical questions still go to your office.
Yes. We set up payment plans based on the policies your practice chooses.
Statements follow a schedule we agree on together, typically after insurance has processed the claim.
Only if that's part of your practice's policy. We follow the rules you set and can pause follow-up for any patient you choose.
See what patient billing could change. Start with a free audit.
First, we'll review a sample of your claims, denials, and A/R. Then we'll show you where your revenue cycle needs attention.